1. Information We Collect
We collect information you provide directly to us, including but not limited to:
- Name and contact information (email address, phone number, postal address)
- Information about your tax situation and financial circumstances
- Documentation related to your tax matters
- Records of communication between you and our team
2. How We Use Your Information
We use the information we collect to:
- Provide our tax debt resolution services
- Communicate with you about your enquiry or matter
- Represent you in dealings with SARS, with your written authorisation
- Comply with our legal and regulatory obligations
- Improve our services and website
3. Information Sharing
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- With SARS when representing you (with your authorisation)
- With legal or financial professionals involved in your matter
- With service providers that process data on our behalf (for example, our website form provider)
- When required by law or legal process
- With your explicit consent
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Client data is stored securely and access is restricted to authorised personnel only.
5. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
6. Retention of Information
We retain personal information for as long as necessary to provide our services and to comply with legal obligations. Tax-related records may be retained for a minimum of five years as required by law.
7. Cookies and Website Measurement
Our website uses Google Ads conversion measurement to understand which advertising leads to enquiries. Advertising cookies are only set if you choose “Accept” on the cookie notice; if you decline, measurement runs without cookies and no personal identifiers are stored. You can change your choice at any time by clearing your browser storage for this site.
8. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be published on this page with a revised “last updated” date.
Contact
SE Tax Debt Relief (Pty) Ltd
Email: eddie@tax-relief.co.za
Phone: +27 (0) 21 569 6050 (Cape Town) · +27 (0) 41 585 0980 (Gqeberha)
Contact page
Last updated: August 2026